Refund and Returns Policy

Last Updated: August 01, 2026

At Resolve Spa, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return or refund in accordance with the terms below.

Please review this policy carefully before submitting a return request.

1. Return Eligibility

We generally accept returns within 30 days of delivery.

To be eligible for a return:

  • The return request must be submitted within 30 days of delivery.
  • The product must be unused and in its original condition.
  • The product must be returned in its original packaging.
  • All original labels, seals, accessories, and promotional materials should be included where applicable.
  • You must provide your order number or other reasonable proof of purchase.

Products that do not meet these requirements may not be eligible for a refund.

2. Skincare, Personal Care, and Wellness Products

For health, hygiene, and safety reasons, certain skincare, personal-care, bath, and wellness products may not be eligible for return once they have been opened, used, or unsealed.

This may include products such as:

  • Skincare products
  • Body-care products
  • Personal-care products
  • Bath products
  • Beauty products
  • Products with broken safety seals

If a product arrives damaged, defective, incorrect, or otherwise unsuitable due to an issue caused before delivery, please contact us promptly so we can review the issue and determine the appropriate resolution.

3. Damaged or Incorrect Items

Please inspect your order after delivery.

If you receive:

  • A damaged product
  • A defective product
  • The wrong product
  • A missing item

please contact us as soon as reasonably possible, preferably within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging where applicable

We will review the information and, where appropriate, offer a replacement, refund, or other suitable resolution.

4. Products That Cannot Be Returned

For safety, hygiene, and other legitimate business reasons, certain items may be non-returnable.

These may include:

  • Opened or used skincare products
  • Opened or used personal-care products
  • Opened or used bath and wellness products
  • Products with removed or damaged safety seals
  • Gift cards
  • Clearance or final-sale items, where clearly identified as final sale
  • Items damaged after delivery due to misuse or improper handling

Applicable consumer rights that cannot legally be excluded remain unaffected.

5. How to Request a Return

To request a return, contact us at:

Email: info@resolve.spa
Phone: +1 (561) 850-0350

Please include:

Subject: Return Request – [Order Number]

And provide:

  • Full name
  • Order number
  • Product name
  • Reason for return
  • Photos, if the item is damaged, defective, or incorrect

Please do not send products back before receiving return instructions from us.

6. Return Approval

Once we receive your return request, we may review the order and determine whether the product qualifies for a return.

If your return is approved, we will provide instructions regarding where and how to send the product.

Unauthorized returns may result in processing delays or may not be accepted.

7. Return Shipping

Unless the product is defective, damaged, incorrect, or otherwise covered by an error on our part, the customer may be responsible for return shipping costs.

If the return is due to an error by Resolve Spa or a defective/damaged product, we may provide an appropriate return solution depending on the circumstances.

Original shipping charges may be non-refundable unless otherwise required by applicable law.

8. Refunds

Once an eligible returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Refund processing may take several business days depending on:

  • Our internal processing time
  • Your payment provider
  • Your bank or card issuer

Resolve Spa does not control the processing time of your bank or payment provider.

9. Stripe Payments and Refunds

Payments made through our website may be processed securely through Stripe.

When a refund is approved, the refund may be processed through Stripe and returned to the original payment method.

Resolve Spa does not store complete payment-card information on its own servers.

Depending on your bank or card issuer, it may take additional time for an approved refund to appear on your account.

10. Partial Refunds

In certain circumstances, we may issue a partial refund where appropriate.

This may apply when:

  • Only part of an order is eligible for return
  • An item has been partially damaged before delivery
  • A product is missing from an otherwise completed order
  • Another situation reasonably warrants a partial refund

The amount of any partial refund will be determined based on the circumstances of the order.

11. Exchanges

We may offer product exchanges depending on availability and the reason for the exchange.

If the requested replacement product is unavailable, we may provide another appropriate resolution, such as a refund where applicable.

Contact us before sending an item back if you would like to request an exchange.

12. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to cancel an order before it has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and you may need to follow the applicable return procedure.

13. Refused or Undeliverable Packages

If a package is returned to us because:

  • The shipping address was incorrect
  • The package was refused
  • The package was not collected
  • The delivery carrier could not complete delivery

we may contact you to arrange further delivery.

Additional shipping charges may apply where the issue was caused by incorrect or incomplete information provided by the customer.

14. Refund Timing

After a refund is approved and processed, the funds are generally returned to the original payment method.

The time required for the refund to appear in your account can vary depending on your bank, card issuer, or payment provider.

If you believe a refund has been processed but you have not received it within a reasonable period, please contact us.

15. Fraud and Abuse

We reserve the right to refuse or limit returns and refunds where there is reasonable evidence of:

  • Fraudulent activity
  • Repeated or abusive return behavior
  • Product misuse
  • False claims
  • Unauthorized transactions
  • Violation of this policy

This does not affect any rights you may have under applicable consumer-protection laws.

16. Consumer Rights

This Refund and Returns Policy is intended to explain our standard return procedures.

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be waived or excluded under applicable law.

Where applicable law provides you with additional rights, those rights will continue to apply.

17. Changes to This Policy

We may update this Refund and Returns Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.

We encourage customers to review the policy before making a purchase.

18. Contact Us

If you have questions regarding returns, refunds, exchanges, or an order, please contact us:

Resolve Spa

30 N Gould St, Ste R
Sheridan, WY 82801
United States

Phone: +1 (561) 850-0350
Email: info@resolve.spa

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