Shipping Policy
Last Updated: August 01, 2026
At Resolve Spa, we work to make your shopping experience simple and convenient. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
By placing an order with Resolve Spa, you acknowledge and agree to the terms outlined below.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or U.S. federal holidays.
During periods of high order volume, promotions, holidays, or unexpected circumstances, processing may take longer than usual.
Once your order has been shipped, you will receive a shipping confirmation when tracking information is available.
2. Shipping Within the United States
We currently ship eligible products to addresses within the United States.
Available shipping methods and estimated delivery times will be displayed during checkout where applicable.
Typical delivery time after processing is approximately:
3–7 business days
Delivery times are estimates and are not guaranteed.
Actual delivery may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.
3. Shipping Charges
Shipping charges are calculated and displayed during checkout based on factors such as:
- Delivery address
- Order size
- Package weight
- Shipping method
- Available carrier services
Any applicable shipping charges will be shown before you complete your purchase.
4. Free Shipping
If Resolve Spa offers a free-shipping promotion, the applicable eligibility requirements will be clearly displayed on the website or during checkout.
Free-shipping offers may be subject to:
- Minimum purchase requirements
- Specific products or collections
- Geographic restrictions
- Promotional periods
- Other stated conditions
5. Order Tracking
When tracking information is available, we will provide it through your order or shipping confirmation.
Please allow some time for tracking information to become active after the shipping carrier receives the package.
Once a package has been handed over to the carrier, delivery timing and tracking updates may be controlled by the carrier.
6. Incorrect or Incomplete Shipping Address
Customers are responsible for providing an accurate and complete shipping address during checkout.
Please carefully review your:
- Name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
If you notice an incorrect address after placing an order, contact us immediately at info@resolve.spa.
We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes can be made after an order has entered processing or been shipped.
7. Delayed Deliveries
Although we aim to provide estimated delivery times, shipping delays can occasionally occur.
Delays may result from:
- Severe weather
- Carrier disruptions
- Holidays
- High shipping volume
- Incorrect address information
- Transportation issues
- Customs or regulatory issues, where applicable
- Other circumstances beyond our reasonable control
Resolve Spa is not responsible for carrier delays once an order has been handed over to the shipping carrier.
8. Lost or Stolen Packages
If tracking shows that your package has been delivered but you cannot locate it, please first check:
- Your mailbox or delivery area
- Around your property
- With household members
- With neighbors
- With your building management, where applicable
You may also contact the shipping carrier directly using the tracking information.
If you believe your package may have been lost or stolen, please contact us so we can review the shipment and determine whether additional assistance is available.
Resolve Spa is not responsible for packages confirmed as delivered to the shipping address provided by the customer.
9. Damaged Packages
Please inspect your package when it arrives.
If your order arrives damaged, contact us as soon as reasonably possible, preferably within 7 days of delivery.
Please provide:
- Order number
- Description of the damage
- Photographs of the damaged product
- Photographs of the packaging, where applicable
We will review the situation and determine the appropriate resolution.
10. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us promptly.
Please provide your:
- Order number
- Name
- Description of the issue
- Photographs, where helpful
After reviewing the issue, we may provide a replacement, refund, or another appropriate resolution.
11. Undeliverable or Returned Packages
A package may be returned to us by the carrier if the address is incorrect, incomplete, inaccessible, or otherwise undeliverable.
If a package is returned to Resolve Spa, we may contact you to arrange another delivery.
Additional shipping charges may apply when the failed delivery resulted from incorrect or incomplete shipping information provided by the customer.
12. Shipping Restrictions
Certain products may have shipping restrictions based on their ingredients, size, packaging, destination, or applicable laws and carrier requirements.
If a product cannot be shipped to your selected destination, we may contact you and provide an appropriate resolution.
13. International Shipping
Unless specifically stated on the website or during checkout, Resolve Spa currently focuses on shipping within the United States.
If international shipping becomes available, additional shipping charges, delivery times, customs requirements, duties, and taxes may apply.
Customers are responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country unless otherwise stated at checkout.
14. Shipping and Returns
Shipping charges are generally separate from our Refund and Returns Policy.
If you return an eligible product, original shipping charges may not be refundable unless otherwise required by applicable law or stated by Resolve Spa.
For complete information about returns and refunds, please review our Refund and Returns Policy.
15. Payment and Shipping Verification
Orders may be subject to payment and fraud-prevention verification.
Payment processing may be handled through third-party payment providers such as Stripe.
In certain circumstances, an order may be delayed or cancelled if additional verification is required or if a transaction appears unauthorized or fraudulent.
If an order is cancelled after payment has been successfully collected, any applicable refund will be processed to the original payment method.
16. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping services, carriers, business practices, or applicable requirements.
The updated version will be posted on this page with a revised Last Updated date.
17. Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact us:
Resolve Spa
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Phone: +1 (561) 850-0350
Email: info@resolve.spa